Columbus, OH -- (ReleaseWire) -- 12/18/2014 --With real-time reporting call centers will be continuously updated on the status of all agents, queues, and be able to track the percentage of first call resolutions. With Bolder's Real-Time Dashboard, make call center decisions based on a clear understanding of what is happening in the center and when it is happening.
Why are Real-Time Analytics Important?
Real-time analytics allow centers to optimize operations and their workforce by driving call traffic towards the best equipped agents. By understanding and recognizing skills and weaknesses of individual agents, centers can route calls accordingly and nurture top performers while offering guidance to others. By being in real-time, managers can improve employee performance and help them deliver consistent and superior service to all customers.
By routing calls to the best equipped agent, optimizing operations, and keeping track of first call resolutions, companies can drive call center quality assurance and make the center perform at its peak.
For more information about Bolder Thinking's call center software, please visit www.bolderthinking.com.
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About Bolder Thinking
Bolder Thinking specializes in call center software and offers a dynamically scalable software suite that is fully hosted in the cloud.
