Service Ecosystem: Service Delivery Process Automation
ICL Services provides a wide range of IT services to businesses. In 2018, in order to optimize this process and reduce the cost of proposed solutions without compromising their quality, a new Delivery Excellence division was created within the company. The main task set before this department is finding potential areas for improvement. One of these ideas was the automation of some works performed by the company's employees in the course of providing services to customers.
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