Columbus, OH -- (ReleaseWire) -- 12/08/2014 --With Bolder Thinking Call Center Software, companies will increase productivity by enabling agents to work anywhere and anytime. With this software suite, as long as there is an internet connection, agents will be able to receive calls.

How Does it Work?

By operating in the cloud, calls are routed to individual agent user ID's rather than to a particular phone or location, thereby allowing agents to always connect (whether it be at an office, at home, or anywhere else). With these capabilities, businesses no longer need separate teams to deal with agent transfers, changes, or additional agents; saving companies both time and money.

What are the Benefits?

Since everything is accessible within the cloud, this software immediately allows companies to become dynamically scalable so they can add agents, queues, and interfaces simply and as often as needed. Call centers can now manage changes in call volumes by a simple click so busy seasons, as well as off seasons, are easily manageable and no customer will be ignored.

About Bolder Thinking
Bolder Thinking is now offering new customers their first month for free, so please sign up here!

For more information, please visit Bolder Thinking or contact us a 888-677-8730.